Ongoing Support & Hosting
Senior-led ongoing operations and managed services for production systems — whether we built them or someone else did. Hosting flexible across your environment, our private colocation infrastructure, hyperscaler, or hybrid combinations for redundancy.
Book a Discovery CallOperating production systems is the longest-running thread of ScaleLogic's work. PCI-DSS environments under continuous compliance for more than twenty years. Multi-tenant SaaS platforms running without lapse since launch. Identity verification systems serving 25+ regulatory jurisdictions where a single outage can cost more than a year of consulting.
The reason we lead with operational depth: building something is the easy part. Running it for years, through model updates and regulatory changes and the cycle of patches that never ends, is the work that determines whether a system is actually an asset or a liability.
The kinds of work covered by an ongoing services engagement. Most agreements involve several of these in combination, calibrated to what your system actually needs.
Day-to-day management of production systems we built or that you bring to us. Monitoring, patching, security updates, performance tuning — the unglamorous work that keeps systems healthy and out of the news.
For ScaleLogic clients, an optional managed services agreement that picks up where the build engagement ends. Same team, same accountability, no handoff to an MSP that has never seen your code.
Bug fixes, small feature additions, dependency upgrades, and the steady stream of changes that production systems need to stay current. Senior engineers make the changes, not contractors learning your stack from scratch.
Continuous monitoring tied to your actual compliance posture — PCI, HIPAA, or other regulatory frameworks. Access reviews, patch tracking, audit trail support, evidence we can produce when the next audit lands.
Automated backups, tested restoration procedures, documented recovery plans. We test the restores, not just the backups — most teams confuse the two until the day they cannot.
Where your system lives is a design decision, not a default. Your existing environment, our private colocation infrastructure, a hyperscaler, or hybrid combinations across multiple sites for redundancy. We help you pick what fits your data sensitivity, cost profile, and uptime needs.
When something breaks, you talk to a senior engineer who knows your system from the inside — not a generic NOC operator reading from a runbook. Faster diagnosis, fewer outages, less downtime spent on the wrong fix.
Take over operations from another vendor, lift out of an underperforming hyperscaler setup, or replace an internal team that is stretched too thin. Phased cutovers, documented handoffs, no panicked switch-flipping.
A short sample of systems built and operated through ScaleLogic. Each links to the full case study.
Operated a 14-storefront multi-tenant e-commerce platform with isolated per-tenant security boundaries, seven payment gateways including cryptocurrency processing, and continuous PCI-DSS compliance maintained across more than twenty years of production operation. Scale and compliance designed in, not retrofitted, and operated without lapse since.
Read the case studyOperating a biometric identity platform with multi-algorithm ML consensus, browser-based inference, and regulatory compliance enforced across 25+ jurisdictions. The kind of system that does not tolerate amateur operations — every release, every patch, every deployment respects the compliance envelope.
Read the case studyBuilt and operated a multi-tenant SaaS platform with provider-agnostic AI architecture, owned email infrastructure, and zero-downtime deployment via Git webhook automation. Built to run, not just demo — and operated continuously since launch.
Read the case studyWhat separates this from a typical managed services arrangement.
Compliance is not a checkbox you tick at launch. It is a discipline applied continuously through every patch, every access change, every deployment. ScaleLogic has operated PCI-compliant production infrastructure for more than two decades without a lapse.
When something breaks at 2 AM, you talk to a senior engineer who has seen your system from the inside. Not a junior NOC operator escalating until someone qualified picks up. Faster diagnosis, less downtime, less collateral damage.
We operate systems in your environment, in our private colocation infrastructure, on major hyperscalers, or across hybrid combinations and multiple sites for redundancy. The hosting question is a design decision matched to your needs, not a contract trap that bills more every year.
For clients who hired ScaleLogic to build the system, ongoing operations are handled by people who know the code, the architecture, and the failure modes from day one. Zero handoff loss. Fewer surprises. Faster fixes when something does go sideways.
Patching, access changes, backup strategy, incident response — all designed to keep you inside PCI, HIPAA, or whatever regulatory framework applies. Most MSPs treat compliance as somebody else’s problem. We are built around it.
Most engagements come from one of two angles. Both lead to a conversation.
You hired us to build it
A managed services agreement extends the engagement past the build phase. Same team, same accountability, no handoff to a vendor that has never seen your code. Removes the "now what?" question that often follows a successful project.
Talk to us about adding managed servicesYou have a system someone else built
Even if we did not build it, we can operate it. Take over from another vendor, lift out of an underperforming hyperscaler setup, or replace an internal team that is stretched too thin. We assess what is there, plan the cutover, and operate from there.
Talk to us about taking overBook a discovery call — no obligation. We will give you an honest read on whether ongoing services from ScaleLogic make sense for your environment, what shape of engagement fits, and whether we are the right partner. If we are not, we will point you toward someone who is.
Book a Discovery Call